❓ Help & Guide
How to book, how to pay, and how to see your instalments and cash back on My Booking — step by step.
Book in 4 steps
Step 1: Choose a package
Open India Tours or International Tours, or search for a place on the Home page.
Step 2: Send an enquiry
Tap Book on a package and fill in your name, mobile number and travel date. You will get a reference number (SGM-XXXXXX) — please keep it safe.
Step 3: We call you
We share the final price, payment plan and loan option. Everything is confirmed in writing (WhatsApp / email).
Step 4: Pay & track
Pay the confirmed amount on Make a Payment. Then accept the terms on My Booking and track everything there.
Plans & 100% cash back
On India tours, the earlier you book, the more comfortable your cash back plan. After your trip, 80% of the package price (the base fare) is returned every month.
| Booked before travel | Pay at booking | Loan option (interest-free) | Cash back |
|---|---|---|---|
| 90+ days | 100% | — | Over 12 months |
| 60+ days | 100%, or 50% with a loan | Remaining 50% within 6 months | Over 18 months |
| 30+ days | 100%, or 75% with a loan | Remaining 25% within 3 months | Over 24 months |
A loan needs 2 guarantors (1 family member + 1 other person). Full terms: Terms · Cash back calculator
🌍 International tours: early booking discount (no cash back)
| Booked before travel | Discount (up to) |
|---|---|
| 180+ days | 50% |
| 150+ days | 45% |
| 120+ days | 40% |
| 90+ days | 35% |
| 60+ days | 30% |
| 30+ days | 20% |
💳 How to pay
- 1Pay only the amount our office has confirmed in writing.
- 2Open Make a Payment: UPI QR, bank transfer (NEFT / IMPS / RTGS) or USDT.
- 3After paying, tap Send payment screenshot on WhatsApp.
- 4Our office records it, and the payment then appears on My Booking.
🔎 My Booking (your dashboard)
- 1Open My Account and tap your booking, or use Track My Booking with your reference number, or the Track my booking button in our email.
- 2Enter your booking reference (SGM-XXXXXX) and the mobile number used for the booking. Tick Remember me to open it directly next time.
- 3The first time, read the terms, type your name and tap I agree. The agreement PDF is emailed to you.
- 4You can now see how much you have paid, your next loan instalment, your cash back schedule, and download the agreement PDF.
If you see one of these messages on My Booking
| Message | What it means | What to do |
|---|---|---|
| We have your enquiry… isn't confirmed yet | We received your enquiry, but the booking isn't made yet | Please wait for our call |
| We couldn't find a booking… | The reference or mobile number is wrong | Use the mobile number from your booking; if it still fails, call us |
| Booking tracking isn't available right now | A temporary problem on the website | Try again in a little while, or call us |
Frequently asked questions
How do I get the ₹500 Welcome Gift voucher?
Create a free account on My Account with your name, mobile number and email, then enter the 6-digit code we email you. The voucher goes straight into your wallet and is valid for 6 months on a booking of ₹10,000 or more. Our office applies it when your booking is made with the same mobile number.
When will I get my cash back?
Your cash back schedule is set within 1 week of returning from your trip. The first credit comes about 30 days later, then on the 1st of every month, into your Sangam wallet (shown on My Account). If you took a loan, cash back starts 30 days after the loan is fully paid.
How much cash back will I get?
The full eligible base fare — 80% of the package price — is returned. For example, ₹80,000 on a ₹1,00,000 package. Taxes, service and admin charges are not included.
What if a loan instalment is late?
We send an email reminder before the due date and when a payment is late. If an instalment is more than 30 days late, the cash back is cancelled, so please pay on time.
Can I cancel my booking?
The booking amount is non-refundable. However, up to 30 days before travel you can transfer the booking to another person free of charge — please call our office.
Can I change my travel date?
Yes, with a deduction of 20% of the package amount. Your cash back continues as before.
Is there cash back on international tours?
No. Cash back is only for India tours. International tours get an early booking discount instead (see the table above).
Why do you need my Aadhaar?
To confirm your identity, so that cash back and vouchers reach the right person. Only the last 4 digits of your Aadhaar are stored on the website.
How do I use my wallet balance?
Your wallet (cash back, referral rewards and Welcome voucher) can be used only on your next Sangam booking — just tell our team when you book. It cannot be withdrawn as cash or to a bank account. See your balance on My Account.
What do I get for referring a friend?
Your referral link and code are on My Account. When a new friend creates an account through your link and books a trip, 5% of their booking goes into your wallet. You can use it 30 days after their trip.
What if I don't have an email address?
That's fine — everything is shown on My Booking, and our office will call or WhatsApp you. If you share an email, reminders and your agreement are sent to you directly.
I forgot my reference number
Check the email or WhatsApp message you received after your enquiry, or call our office.